Privacy Policy

Last Updated: [09-11-2026]

Prime Elevation (“Prime Elevation,” “we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information You Provide

This may include:

  • Your name

  • Email address

  • Telephone number

  • Billing and shipping addresses

  • Account login information

  • Order and transaction information

  • Customer-support communications

  • Product reviews or survey responses

  • Organization or laboratory information, when applicable

  • Information submitted through website forms

Payment Information

Payments may be processed by independent payment-service providers. We may receive limited transaction details, such as payment status, transaction reference, billing name, and the last digits of a payment method.

Prime Elevation does not ordinarily store complete payment-card numbers or security codes on its own systems.

Information Collected Automatically

When you visit our website, we or our service providers may automatically collect:

  • Internet Protocol address

  • Browser and device type

  • Operating system

  • Approximate geographic location

  • Referring and exit pages

  • Pages viewed and links selected

  • Date, time, and duration of visits

  • Shopping-cart activity

  • Cookie and similar technology data

2. How We Use Information

We may use personal information to:

  • Operate, maintain, and improve our website

  • Process, verify, fulfill, and deliver orders

  • Create and manage customer accounts

  • Provide order confirmations and shipping updates

  • Respond to questions and support requests

  • Process returns, refunds, or order adjustments

  • Prevent fraud, misuse, unauthorized transactions, and security incidents

  • Maintain transaction, tax, and business records

  • Provide requested product or batch documentation

  • Understand website performance and customer experience

  • Send promotional communications where permitted

  • Comply with legal and regulatory obligations

  • Enforce our policies and protect our legal rights

We will not use personal information for materially different purposes without providing appropriate notice where required.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies to:

  • Remember account and shopping-cart preferences

  • Maintain website functionality

  • Analyze traffic and performance

  • Detect suspicious or fraudulent activity

  • Personalize website content

  • Measure marketing effectiveness

You may control certain cookies through your browser settings or any cookie-preference tool made available on the website. Disabling essential cookies may affect website functionality.

4. How We Share Information

We may share information with service providers that assist us with:

  • Website hosting and maintenance

  • E-commerce operations

  • Payment processing

  • Order fulfillment and shipping

  • Email and customer communications

  • Analytics and website performance

  • Fraud detection and security

  • Accounting, legal, or compliance services

These providers may access information only as reasonably necessary to perform their services, subject to their contractual and legal obligations.

We may also disclose information:

  • When required by law, court order, or lawful government request

  • To investigate fraud, abuse, or security concerns

  • To enforce our Terms of Service

  • To protect Prime Elevation, our customers, or others

  • As part of a merger, acquisition, financing, restructuring, or sale of business assets

  • With your authorization or at your direction

Prime Elevation does not sell personal information for money. If our data practices fall within a legal definition of “sale,” “sharing,” or targeted advertising, we will provide any legally required notices and choices.

5. Marketing Communications

You may receive marketing messages if you subscribe, create an account and provide legally valid consent, or otherwise request such communications.

You may unsubscribe using the link contained in a marketing email or by contacting us. Transactional messages concerning orders, account security, policy updates, or customer support may still be sent when necessary.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill the purposes described in this policy

  • Complete transactions and provide support

  • Maintain legally required business and tax records

  • Resolve disputes

  • Prevent fraud

  • Enforce our agreements

Retention periods may vary according to the type of information and applicable legal requirements.

7. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

No website, transmission method, or storage system is completely secure. We therefore cannot guarantee absolute security.

Customers are responsible for protecting their passwords and restricting access to their accounts and devices.

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request a portable copy of certain information

  • Restrict or object to certain processing

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing or advertising practices

  • Appeal a decision concerning a privacy request

  • Submit a complaint to an appropriate privacy authority

To submit a request, contact us using the details below. We may need to verify your identity before completing a request. Certain information may be retained where permitted or required by law.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

9. Third-Party Websites

Our website may contain links to external websites or services. Prime Elevation does not control and is not responsible for the privacy, security, content, or practices of third parties.

We encourage you to review their policies before submitting personal information.

10. Children’s Privacy

Our website and products are not directed to children under 18 years of age, or the minimum legal age applicable in their jurisdiction.

We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us so that we can investigate and take appropriate action.

11. International Data Transfers

Our service providers may process or store information in jurisdictions other than the one in which you reside. Where required, we use appropriate safeguards for international transfers of personal information.

12. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated “Last Updated” date.

Material changes may also be communicated through the website, by email, or through another appropriate method where required.

13. Contact Us

For privacy questions or requests, contact:

Prime Elevation
Email: info@primelevation.com