Returns Support
Review Prime Elevation return, replacement, cancellation, and refund guidelines before submitting a support request.
Prime Elevation products are intended for research and laboratory use only. Due to product handling, storage requirements, quality control, and chain-of-custody concerns, returns are limited. Opened, reconstituted, used, tampered, or improperly stored products are not eligible for return, refund, or replacement.
Prime Elevation may provide a one-time replacement for products that arrive damaged in transit, subject to review and approval by our support team.
The following items and situations are not eligible for return, refund, or replacement.
Refunds are not guaranteed and are reviewed case by case. Prime Elevation does not offer refunds for change of mind, dissatisfaction, misuse, improper storage, or handling after delivery. If a refund is approved, it will be issued to the original payment method when possible. Shipping, handling, and processing fees may be non-refundable.
Order changes or cancellation requests must be submitted before fulfillment begins. Once an order has been packed, labeled, shipped, or handed to the carrier, it cannot be cancelled or changed. Prime Elevation cannot guarantee that cancellation requests will be processed before fulfillment.
To request review, contact Prime Elevation support with the required information. Incomplete requests may delay review or be denied.